◆Module · Omnichannel Inbox
Your company runs on WhatsApp.
So does ILORA.
One inbox for WhatsApp, Instagram, Facebook and Telegram — wired into your CRM, with AI auto-reply. The threads stay; the chaos doesn't.
01The Problem
Where the chats break the company
Deals and decisions buried in chats
Commitments made on personal numbers that the company never sees.
No handover
An employee leaves, the WhatsApp history leaves with them — customers start over.
Customers wait
Messages land after hours and sit unanswered while competitors reply.
02The Fix
What you get
WhatsApp team inbox
Company numbers shared across the team, with assignment and status.
Every channel, one queue
Instagram, Facebook and Telegram in the same view, same rules.
AI auto-reply
Instant, on-brand answers for routine questions — escalating when it matters.
CRM-linked threads
Every conversation attached to the customer, the deal, the order.
Assignment & SLAs
Conversations route to the right person and never silently expire.
Bilingual by birth
Serve customers in Arabic and English from the same inbox.
03FAQ
Questions, answered
Do we keep our existing WhatsApp numbers?
Will AI reply with wrong answers?
Which plans include the omnichannel inbox?
Turn the chats into a system.
Connect a number in the demo and watch it organise itself.
Book a demo