Contact support
By email or a ticket from your admin dashboard, within 30 days of purchase.
↩Refund policy
A 30-day guarantee.
No questions asked.
We stand behind the platform's value. If you're not satisfied within the first 30 days of your first paid subscription, you're entitled to a full refund.
01At a glance
01
30-day guarantee
A full refund on all new subscriptions — monthly and annual — within 30 calendar days of the initial payment.
02
No questions asked
We appreciate feedback to improve, but you're not obligated to give a reason within the 30-day window.
03
Easy process
Reach out to support within the eligible period; we process requests within 1–2 business days.
02Exceptions
Custom development
Fees for custom features, bespoke integrations or dedicated engineering hours.
Onboarding services
One-time onboarding, training or priority implementation fees once rendered.
Usage-based add-ons
Overage charges for AI tokens, SMS credits or extra storage beyond plan limits.
Renewals
Subscription renewals aren't covered — cancel before your billing cycle renews.
03How to request a refund
Provide account details
Organisation name, account email and subscription details so we can locate your payment quickly.
Processing
We process within 1–2 business days; funds return to your original payment method within 5–10 business days depending on your bank.
After the guarantee period: no prorated refunds for the remainder of a billing cycle, and you keep full access until your paid period ends — we recommend exporting your data before it does.
Can I get a refund after 30 days?
Requests after 30 days are evaluated case by case — contact support to discuss your situation.
What happens to my data after a refund?
The account is closed or downgraded; you have 30 days to export your data before permanent deletion.
Can I switch plans instead?
Yes! Upgrade or downgrade anytime — contact us and we'll help find the right fit.