?FAQ
Questions, with straight answers.
Everything people usually ask — platform, pricing, technical, security and accounts.
01General
What is ILORA?
An Enterprise AI Operating System that combines 75+ business modules (CRM, HR, Finance, Projects, Inventory and more) into one intelligent platform powered by AI.
How is ILORA different from Odoo or SAP?
Unlike traditional ERPs, ILORA is built from the ground up with AI at its core: real-time intelligence, natural-language queries, predictive analytics and automated workflows — all in a modern, intuitive interface. See the full comparison page.
Can I start small and add modules later?
Absolutely. Start with just what you need (e.g. CRM only) and add as you grow — all modules share one unified database, so data flows seamlessly.
Is ILORA available in Arabic?
Yes! Full RTL Arabic interface including all forms, reports and AI features — alongside English.
02Pricing
Is there a money-back guarantee?
Yes — a 100% money-back guarantee within 30 days of your first subscription, no questions asked. Details on the refund policy page.
Can I switch plans later?
Yes, upgrade or downgrade anytime. Upgrades charge the prorated difference immediately; downgrades take effect at the end of the billing cycle.
Do you offer annual discounts?
Yes — 20% off annual plans, plus special pricing for educational and non-profit organisations.
03Technical
Can I import data from Excel or another ERP?
Yes — a built-in migration engine supports Excel, CSV, and direct migration from Odoo, SAP and other ERPs.
Does ILORA have an API?
Yes — a comprehensive REST API for all modules, plus webhooks for real-time notifications.
Can I host ILORA on my own servers?
Yes! Both Cloud (SaaS) and on-premise deployment are available — the on-premise version runs on Docker on your own infrastructure.
What is ILORA built with?
Go (Fiber) on the backend, React (TypeScript) on the frontend, PostgreSQL as the database with Redis for caching and real-time features.
04Security
How secure is my data?
Banking-grade: AES-256 encryption at rest and TLS 1.3 in transit, with MFA, role-based access control and complete audit trails.
Is ILORA GDPR compliant?
Yes — export, anonymise or delete user data at any time, with data-residency support.
Do you support Single Sign-On?
Yes, via Google and Microsoft OAuth 2.0; Enterprise plans can configure SAML-based SSO.
How is tenant isolation verified?
A 100% automated integration testing framework: every module is tested under strict multi-tenant isolation scenarios, guaranteeing one organisation's data can never be accessed by another.
05Account
How do I add team members?
Settings → Users & Permissions → Invite Member. Set their role, permissions and module access; they receive an email invitation.
Can I have multiple organisations?
Yes — one account can be linked to several organisations with instant switching.
What notifications do I get?
In-app, email, push and WhatsApp — each configurable in your notification preferences.