§Legal

Privacy Policy.

Please read this policy carefully before using our service.

✓Summary

Your Data

You own your data. We never sell it to third parties.

Security

We use industry-standard encryption to protect your information.

Transparency

We are transparent about what data we collect and why.

Your Rights

You can access, export, or delete your data at any time.

This summary is for reference only and does not replace the full privacy policy.

1. Information We Collect

Information You Provide

  • Account Information — Name, email, password
  • Business Data — Company details, contacts, deals
  • Payment Information — Billing details (processed by Stripe)
  • Communications — Support messages, feedback

Information We Collect Automatically

  • Usage Data — Features used, time spent
  • Device Information — Browser, OS, IP address
  • Cookies — Session and preference cookies
  • Server Logs — Access logs, error logs

Location Data

With your permission, the ILORA mobile app may collect your device's precise and approximate location to validate attendance, record work-session metadata, and enable location-based features. You can revoke this permission at any time in your device settings.

2. How We Use Your Information

We use your information for the following purposes:

  • Provide and maintain the Service
  • Process transactions and send notifications
  • Improve and personalize user experience
  • Analyze usage patterns and trends
  • Communicate updates and marketing
  • Detect and prevent fraud
  • Comply with legal obligations
  • Provide customer support

3. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

  • Service Providers — Third-party vendors who help us operate the Service (e.g., hosting, payment processing).
  • Legal Requirements — When required by law or to protect our rights.
  • Business Transfers — In connection with a merger, acquisition, or sale of assets.
  • With Your Consent — When you explicitly agree to share your information.

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption — Data is encrypted in transit (TLS) and at rest (AES-256).
  • Access Control — Strict role-based access controls for employees.
  • Regular Audits — Frequent security assessments and vulnerability scans.

Important Note: No system is 100% secure. We continuously work to improve our security measures.

5. Your Privacy Rights

You have the following rights regarding your personal data:

  • Access — Request a copy of your personal data.
  • Rectification — Correct inaccurate or incomplete data.
  • Erasure — Request deletion of your data.
  • Portability — Export your data in a structured format.
  • Restriction — Limit how we process your data.
  • Objection — Object to certain data processing.

6. Data Retention

We retain your data as follows:

  • After Cancellation — 30 days for data export, then deleted
  • Backups — Up to 90 days in encrypted backups
  • Legal Requirements — Retained as required by law
  • Analytics Data — Anonymized data retained indefinitely

7. International Data Transfers

Your data may be transferred to and processed in countries outside your residence.

We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Cookies & Tracking

We use cookies and similar technologies:

  • Essential Cookies — Required for the Service to function
  • Analytics Cookies — Help us improve the Service

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy. Changes will be communicated via:

  • Email notification
  • In-app notification
  • Update notice on this page

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

We will respond to your inquiry within 30 days.

12. AI Usage & Data Governance

As a forward-looking Enterprise platform, ILORA integrates Artificial Intelligence to accelerate workflows. Our AI Governance model ensures that convenience never compromises privacy.

  • OpenAI Zero Data Retention — Your data is processed ephemerally and is NOT used to train AI models.
  • Live AI Data Masking (PII Scrubbing) — Automatic redaction of personal information before AI processing.
  • EU AI Act Compliance & Audit Logging — Human-In-The-Loop authorization for high-risk AI with full audit trails.

13. Regulatory Compliance

  • GDPR — Full compliance with EU General Data Protection Regulation.
  • CCPA — California Consumer Privacy Act compliant.

?FAQ

What personal information do you collect?
We collect information you provide directly (name, email, business data), as well as automatically collected data (usage patterns, device information, cookies). See Section 1 for full details.
Do you sell my personal data?
No, we never sell your personal information to third parties. We only share data with service providers who help us operate the platform, and only when legally required.
How is my data protected?
We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, strict access controls, and regular security audits.
Can I delete my account and data?
Yes, you have the right to request deletion of your account and personal data at any time. We provide a 30-day grace period for data export before permanent deletion.
How do you use AI with my data?
We use OpenAI with Zero Data Retention agreements. Your data is processed ephemerally and never used to train AI models. We also apply PII scrubbing before any AI processing.
Is ILORA GDPR and CCPA compliant?
Yes, we are fully compliant with both GDPR (EU) and CCPA (California) regulations. You have full rights to access, rectify, delete, and port your data.
How long do you keep my data?
Active account data is retained as long as your account is active. After cancellation, we keep data for 30 days for export, then delete it. Backups are retained for up to 90 days.
What cookies do you use?
We use essential cookies for platform functionality and analytics cookies to improve our service. You can manage cookie preferences in your browser settings.

Contact Us

If you have any questions about this policy.

Contact Legal Team